Frequently Asked Questions

How do I book?

Our live availability allows you to book easily online. Select your dates and click “book”.  A reservation form will appear for you to complete.  Then you will be asked to add details to pay 25% deposit.  We will process your deposit payment and confirm your reservation.

Balance payments are due 8 weeks prior to arrival.  You will receive an automated email from us to remind you.

 

Partner Chalets

If you would like to book one the chalets that we advertise for our sister company, Morzine Immo, select your dates and click “book”.  A reservation form will appear for you to complete.  Once we have received the form we will communicate with Morzine Immo on your behalf.  They will be in touch to confirm and process a deposit payment.  They will manage your booking from beginning to end.

 

What time is check-in and check-out?

Check in is at 5pm

Check out is at 10am

When do I pay my balance?

Accommodation balances are due 8 weeks prior to arrival.  You will receive an automated email to remind you.

You can pay via your online booking.  Log on and navigate to the “Payments” tab.  Click “pay accommodation” to see the different ways to pay.  You can pay via Stripe with a credit or debit card.  Alternatively you can pay us by bank transfer.  If you choose the bank transfer then remember to let us know that it is on its way.

You can also choose a custom amount to pay, if you want other members of you party to pay their share.

What is your cancellation policy?

Accommodation

The 25% deposit is NON REFUNDABLE.

Notification of cancellation more than 8 weeks before the commencement of your holiday – You are still liable for 25% of the total cost due of your Vacation Property.

Notification of cancellation less than 8 weeks before the commencement of your holiday – You are still liable to pay 100% of total cost due of your Vacation Property.

Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy.

 

Extras

Referring to booked with us and paid for via your online booking, like catering or deliveries

Notification of cancellation more than 1 week before the commencement of your holiday – 100% refund.

Notification of cancellation less than 1 week before the commencement of your holiday – you are still liable for 100% of the total cost.

Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy.

 

3rd party bookings

If you have booked with a 3rd party,  for example, airport transfers, private chef, ski lessons or ski hire, you should contact them to find out their cancellation policy.

 

 

 

Can I store bags?

Yes, most of our chalets have somewhere that you can store bags either before check in or after check out.   But be aware that it will be in a boot room or garage, which can be accessed by our staff and the previous or next guests.  You can tell us that you want a “bag drop” on your online booking under Booking Information.

 

You can not store bags at Chalet V.

Which properties have hot tubs?

We have a great selection of properties in Morzine that include hot tubs:

  • Chalet Pegasus
  • Chalet la Vigie
  • Chalet la Ferme (also includes a sauna)
  • Chalet Rouge (also includes a sauna)
  • Chalet l’Anton
  • Snow Star Lodge (also includes a sauna)
  • Penthouse Snowgum
  • Chalet Fraser
  • Penthouse Belle Combe
  • Penthouse Obelix
  • Chalet Pavot (also includes a sauna)
  • Chalet Yukinko (also includes a sauna)
  • Nimbus
  • Chalet Kapa (also includes a sauna)
  • Chalet V
  • Chalet North Star
  • Constellation
  • Joli
  • Loup’ka
  • Altaka 4
  • Chalet Sunnyside
  • Castor
  • Margaux
  • Altaka 1
  • Cosmiques
What are Signature chalets?

Signature chalets are self catered serviced chalets. They include mid stay cleaning and an elevated welcome pack as standard.
Here is list of our Signature chalets:

Chalet Rouge /Penthouse Snowgum / Chalet Kapa / Chalet Pavot/ Snowstar/ Bellecombe / La Vigie/ Maragaux/ Constellation /  Morzair/ La Reve
These properties also can benefit from the Premium service which is 350 euros per person.

 

Are the toiletries provided eco friendly?

Yes! All of the toiletries provided are made with 98% natural products. They are made in France and are refilled to save on waste.

Which properties are the best for ski holidays with kids?

The secret to a successful family ski holiday often comes down to choosing the right accommodation.

Our favourite options include apartments in the Carlina residence, as they are right next to the Pleney lift and ski lessons meeting points. These include Obelix, Asterix, Le Nid du Pleney, Gryphon and Cissac. 

Just one couple travelling with little ones? Gryphon could be your perfect fit.

Other great options close to the Pleney and great for families are Penthouse 303, there is generous family living space, making it particularly suitable for groups with children of different ages, and Tonnelier just a three-minute walk from the Pleney lift.

Our insider tip: Many beginner lessons meet around the Pleney. However, properties close to the SuperMorzine lift can also work well, as the free Petit Train connects the SuperMorzine and Pleney areas.

Chalet Pegasus and Chalet La Vigie are our new luxurious and spacious chalets, great for families with kids. Both have private outdoors space, hot tubs, TV snugs, and bunk rooms for the little ones.

 

Remember to request travel cots and highchairs in advance.

Do your properties have hairdryers?

Yes, all our properties have at least one hairdryer.  There should be a hairdryer in every bathroom.

Which properties offer short-break stays?

Our short break and flexible properties include Margaux, La Marmotte, Chalet Rouge, Loup’ka, Chalets des Nants and Penthouse Le Papillon.

This is an excellent option for families wanting a long ski weekend, a midweek escape or a few days in the mountains outside the busiest periods.

Which liftpass should I choose?

Morzine is in the heart of the Portes du Soleil (PDS) ski area.  It is a huge area, incorporating a number of resorts with different lift pass options.  The terms ski pass and lift pass are the interchangeable.

 

The Pleney ski lift takes you to the Morzine & Les Gets ski area which includes the quiet Mont Chery zone.  If you are a beginner you are likely to be meeting your instructor at the top of this lift.   The area is easily large enough to for beginners and intermediates.  The areas lift pass is cheaper than the alternative PDS pass.

 

The alternative is to buy a full area pass or PDS pass.  This pass gives you unlimited access to the whole area including Morzine, Les Gets, Avoriaz, all the Swiss resorts and Châtel.

Why Is The Hot Tub Not In Use On My Arrival Day?

We take the cleanliness of our hot tubs very seriously.  We believe that every new guest should have fresh water in their tub and that a minimal use of chemicals is better for our health and for the environment.  In order to achieve this we have to empty, clean, refill and reheat the tub on changeover day.  It takes some time, especially in cold temperatures.

 

We will come to check the hot tub twice during the week and treat accordingly.  You should shower before entering the tub and ensure that nothing spills in it.   Glass is not allowed in the hot tubs so plastic glasses are provided.

Do you have any accessible chalets?

Yes, we have a number of apartments which are all on one level and have wide openings to allow for wheel chairs.   Get in touch with us to discuss your specific needs.

What should I do if I can’t see my dates?

If you want specific dates or you can’t find the dates you are looking for, then contact us.  We are always happy to check for you.  Perhaps we have something that we can suggest.